This specialty trains senior technicians capable of maintaining and repairing computer equipment. They can also install new equipment or provide training for users.
General skills
- Work independently, collaborate in a team;
- Analyze, synthesize a professional document (French, English);
- Communicate orally, in writing, in company or outside (French, English);
- Participate in / lead a project management process;
- Know and exploit the professional and institutional networks of the IT sectors.
Specific skills
- Diagnose remotely a computer hardware or software malfunction; Identify the resources needed to resolve the malfunction and refer the call if necessary (on-site maintenance, specialized technician ...);
- Guiding the user to resolve the malfunction or take control at a distance;
- Identify the phases of intervention from the information of the help desk diagnosis, the hot line, the manufacturer's files;
- Change or repair a defective item or assembly;
- Configure the workstation as needed by the user and perform functional tests;
- Perform cleaning and adjustment operations on materials and equipment.
- IT Project Manager ;
- IT Developer ;
- Automatic distribution maintenance technician.